We maintain an open line of communication with SCs, offering individualized coaching, group mentorship, and technical assistance that goes far beyond a help desk.
We develop SCs with advanced training in advocacy, resource development, and proactive engagement, empowering them to lead, not just comply.
We strengthen relationships between SCs and property managers through role clarification, direct mediation, and shared accountability so everyone’s working toward the same goal.
Joint Orientation
Biannual Virtual Site Visits
Ongoing File & Data Review
Annual Resident & Property Manager Surveys
Technical Assistance & Troubleshooting
Reporting Collecting & packaging HUD-required Standards for Success & Annual QA report
Ensure HUD compliance while providing structured oversight, data-informed feedback, and hands-on support to elevate SC performance.
Provide advanced coaching and capacity-building for SCs beyond baseline HUD compliance (e.g., onboarding support, supervision). Supplemental services are tailored to meet specific need
*NOTE: RRN will never exceed HUD’s 10% cap on SC salary for QA services unless using non-SCMF (Service Coordinators in Multifamily Housing) funds.
RRN is a 501(c)3 nonprofit organization that aims to break the cycle of generational poverty among residents by connecting them to local resources that stabilize housing, enhance self-sufficiency, and foster safe and supportive communities.
Madeline Lent, MSW, LSW, Quality Assurance Manager
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