How We Serve

Service Coordination Model

Throughout the year, we address the needs of individuals and families who live in multifamily housing communities.

Resident Engagement in Services

Our work is rooted in ongoing relationships with residents. Service Coordinators walk alongside individuals and families throughout the year, building trust, recognizing strengths, and engaging people in services that support their goals.

The Service Coordination Model graphic illustrates how this work comes together: the central role of the Service Coordinator, the diverse populations they support within a community, and the three interconnected areas of work that drive our mission and vision. The model also highlights the outcomes we work toward and the case management process— from referral through follow-up—embedded across all areas of service.

Tools of Engagement

We employ a variety of tools to engage residents in local services and programs.

Click here to view an enlarged, pdf version of our model.

How We Show Up Matters.

RRN offers three different modes of service coordination–onsite, remote, and hybrid. Each mode is designed to ensure residents receive consistent, meaningful, and responsive support while enabling our Service Coordinators to develop and sustain strong relationships and establish a meaningful presence in the community.

Onsite

Onsite Service Coordinators are embedded within the community, providing in-person support, building trusted relationships, and responding quickly to resident needs. This service mode allows for strong visibility, deep connection, and hands-on engagement with individuals and families.

Remote

Remote Service Coordinators provide ongoing support through phone, video, and digital tools, expanding access and reducing barriers to connection. This service mode allows residents to engage consistently with services in ways that fit their needs and schedules.

Hybrid

Hybrid Service Coordination combines remote support with a light onsite presence. Coordinators build relationships through periodic in-person engagement while providing ongoing connection, follow-up, and service navigation through remote channels.

Regardless of the service coordination mode in place, RRN is intently focused on responding to the needs of each community and its residents. Our Service Coordinators deliver ongoing support through engagement, connection, follow-up and service navigation.

Our Service Coordination Program

The Service Coordination program is the main vehicle by which RRN meets the needs of the residents we serve. The program aims to connect residents of multifamily communities to supportive services that promote self-sufficiency and improve quality of life. Services are coordinated through Service Coordinators, who are onsite to provide residents with information, make referrals to local community organizations, and bring resources to the community

What a Service Coordinator Does

Assessment

Conducts assessments to identify residents’ service needs.

Referral and Linkage

Ensuring residents can access financial, health, legal, educational, and other vital supports through onsite services and trusted community partnerships.

Advocacy

Follows up on referrals made. Serves as liaison between management, the community, families, and service providers. Protects residents’ confidentiality.

Reporting

Reports on the outcomes and impact of services. Reports suspicion or incidents of abuse, neglect or exploitation, as mandated by law.

Relationship Building

Builds trusted relationships with residents through consistent presence, listening, and support that helps individuals and families navigate challenges and pursue their goals.

Community Partnerships

Collaborates with property management, local organizations, and service providers to connect residents with resources, opportunities, and programs that strengthen the communities where they live.

Families, Seniors, and Disabled persons

Financial/Emergency Assistance.
Assistance with applying for public benefits, accessing food pantries, placing customer service calls, establishing payment plans with bill carriers, etc.

Educational and Employment Assistance.
Assistance with completing college and financial aid applications, bringing mobile libraries to communities, referrals to vocational programs, etc.

Health and Wellness Assistance.
Assistance with signing up for healthcare, bringing mobile dentists on-site, arranging doctors’ appointments, etc.

Legal Assistance.
Assistance with completing forms, reviewing Social Security earnings statements, reviewing death or survivor’s benefits, etc.

Other Assistance.
Assistance with other needs, such as starting a resident council and developing resource guides.

Property Staff

Support for Property Staff.

Service Coordinators can take time to address resident needs unrelated to property management.

Anticipated Outcomes

By engaging residents in the services they need the most, we anticipate meaningful changes that will impact their lives and the communities where they live.

How We Serve

Service Coordination Model

Resident Engagement in Services

Tools of Engagement