The Service Coordination program is the main vehicle by which RRN meets the needs of the residents we serve. The program aims to connect residents of affordable housing communities to supportive services that promote self-sufficiency and improve quality of life. Services are coordinated through Service Coordinators, who are on-site to provide residents with information, make referrals to local community organizations, and bring resources on-site.
What a Service Coordinator Does
- Assessment. Conducts assessments to identify residents’ service needs.
- Referral and Linkage. Coordinates onsite services, programs and events. Links residents to community services.
- Advocacy. Follows up on referrals made. Serves as liaison between management, the community, families, and service providers. Protects residents’ confidentiality.
- Reporting. Reports on the outcomes and impact of services. Reports suspicion or incidents of abuse, neglect or exploitation, as mandated by law.
What a Service Coordinator Does Not Do
- Perform direct services, like the duties of home health aides, nurses or homemakers. They refer residents to services and follow up on outcomes.
- Act as Activity Directors. They can help the resident council with arranging activities.
- Share information provided by residents in confidence with others, including Community Managers.
- Serve as back up Community Managers, Leasing Agents or Drivers.
How Does a Service Coordinator Help?
FAMILIES, SENIORS AND DISABLED PERSONS
Assistance with applying for public benefits, accessing food pantries, placing customer service calls, establishing payment plans with bill carriers, etc.
Educational and Employment Assistance.
Assistance with completing college and financial aid applications, bringing mobile libraries on-site, referrals to vocational programs, etc.
Health and Wellness Assistance.
Assistance with signing up for healthcare, bringing mobile dentists on-site, arranging doctors’ appointments, etc.
Assistance with completing forms, reviewing Social Security earnings statements, reviewing death or survivor’s benefits, etc.
Assistance with other needs, such as starting a resident council and developing resources guides.
Support for Property Staff.
Service Coordinators can take time to address resident needs unrelated to property management.
Benefits of Service Coordination
- Improved quality of life
- Increased self-sufficiency
- Greater sense of community pride
- Greater independence
- Reduced number of hospitalizations and emergency room visits
- Improved resident satisfaction
- Increased length of stay
- Reduced crisis intervention (i.e. domestic violence, gangs, bullying, neighbor disputes)
- Reduced number of evictions
- Reduced number of vacancies
Who Is Eligible?
Any resident who lives at a property owned or managed by the housing developers with whom we partner is eligible to be served by the Service Coordinator assigned to that property. However, certain community programs and services that the Service Coordinator connects residents to may require that residents meet additional eligibility requirements.